Refund policy

Refund & Return Policy

At Kids4u, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Return Window

You may request a return within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging
  • All original tags and packaging must be included
  • Proof of purchase (order confirmation or receipt) is required

How to Start a Return

To initiate a return, please contact us at:

Email: info@kids4u.shop

Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Clear photos of the item (if applicable)

Once your request is reviewed and approved, we will provide return instructions and the return address.

Return Shipping

  • Customers are responsible for return shipping costs
  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If you receive a defective or damaged item, we will gladly replace it.
Please contact us with details and photos, and we will assist you with the exchange process.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Customized or personalized items
  • Personal care or hygiene-related items
  • Items marked as final sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing times may vary)

If you still need assistance, contact us at info@kids4u.shop